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Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin Operator, announced Thursday at a live event in San Francisco, is a new AI-powered system designed specifically for the back-office teams that configure, monitor, and improve Fin, the company's customer-facing AI agent.

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#AI#Artificial Intelligence#Meta

AI IQ is here: a new site scores frontier AI models on the human IQ scale. The results are already dividing tech.

For decades, the IQ test has been one of the most familiar — and most contested — yardsticks for human intelligence. Now, a startup project called AI IQ is applying the same metaphor to artificial intelligence, assigning estimated intelligence quotients to more than 50 of the world's most powerful language models and plotting them on a standard bell curve.

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#AI#Google AI#Google

Google made agentic AI governance a product. Enterprises still have to catch up.

Two weeks ago at Google Cloud Next ’26 in Las Vegas, Google did something the enterprise AI industry has been dancing around for the better part of two years: it made agentic AI governance a native product feature, not an afterthought. The centrepiece announcement was the Gemini Enterprise Agent Platform, pitched as the successor to Vertex AI […] The post Google made agentic AI governance a product.

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#AI#OpenAI#ChatGPT

Microsoft and OpenAI gut their exclusive deal, freeing OpenAI to sell on AWS and Google Cloud

Microsoft and OpenAI on Monday announced a sweeping overhaul of the partnership that has defined the commercial AI era, dismantling key pillars of exclusivity and revenue-sharing that bound the two companies together for years and replacing them with a looser, time-limited arrangement that gives both sides far more freedom to pursue rival relationships. The amended agreement, disclosed simultaneously in blog posts from both companies, marks the most significant restructuring since Microsoft firs.

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